About PoolTables.com | pooltables.com

Premium Customer Service

At Pooltables.com, we work hard to win your business, and we pride ourselves on providing exceptional customer service. Our company was founded by a billiards lover, and everyone in our company, in showrooms and customer service have a combined 100 years of experience in the billiards industry.

Assistance Before, During and After Your Purchase

Buying a pool table is exciting! However, there’s a lot to think about, and we want to make sure all the details are covered. We’ll make sure you’re fully informed at every stage of the process, from the purchase to the confirmation, to the delivery.

  • You can contact our experienced staff before your purchase with any questions about your pool table and gameroom needs.
  • We'll contact you after you’ve placed the order to review your order and ensure you've gotten everything you needed in the order.
  • You'll receive an email after your order giving you the contact information of your personal pooltables.com representative (who you can contact with any additional questions or concerns) and your local installer.
  • After the installation, you'll be asked to confirm that the table was installed to your expectations.

“The atmosphere of the store was awesome. We were really impressed with the customer service that we received”

REGINA T., Houston, TX

> Read more from our satisfied customers

Our Installer Network

You can buy the most expensive pool table in the world, but unless the table is installed properly and the slates leveled correctly, the table won't be playable. You need a professional installer to ensure optimum accuracy and precision—-these skills aren't something you can learn from watching a few YouTube videos.

We maintain a nationwide network of over 250 qualified installers in 48 states. We’re picky about who we hire: we grill them about their experience, methods and require references from previous companies and customers. Even after they’re hired by us, installers are graded and re-graded as they perform jobs for us. In fact, after every installation, the customer (you) must sign off on their work so we know they’ve done the job right!

We hire professionals for their expertise, but soft skills are just as important. We want their punctuality, courtesy, and service with a smile to be the lasting memory of our company.

When you purchase White Glove Installation for your pool table, you’ll have the peace of mind that from shipment to delivery to installation, your table will be handled by professionals.

“We ended up getting a top quality table for much less than we had planned on spending. The style of the table is beautiful.”

TRACY B., Philadelphia, PA

> Read more from our satisfied customers

Partnerships

PoolTables.com is a member of The Billiard Congress of America (BCA), and our deep knowledge of their regulations and standards inform our choice of Spencer Marston, one of the most respected pool table manufacturers in the business.

Pooltables.com also partners with some of the nation's top designers and home builders to supply beautiful tables for rec rooms in their model homes and staged open house presentations.

“When I placed my order online, Jonathan immediately called me to review the details. He was very knowledgeable and super helpful. Nice approach and upgraded my order without the typical sales tactics. Everything we tweaked on the order ended up making the pool table buying experience much more enjoyable. The quality of the products exceeded my expectations and I couldn’t be happier. Just finished playing a few games with my 91 year old father and we had a blast."

KJC GATOR, Atlanta, GA

> Read more from our satisfied customers

Retail Showrooms

Pooltables.com is the only online billiards retailer with a national retail showroom presence. Our five showrooms and connected warehouses are fully stocked with all table models, furniture and accessories. We invite you to come in and see our products firsthand and compare them to our local competitors. The fact that we’ve sold 30,000 tables proves our level of service and value of our products.

Our brick-and-mortar presence provides peace of mind to customers who purchase directly through our website and ensures we’ll be around to assist you long after your purchase.




Los Angeles, California

Sunday 11am - 6pm
Mon/Thur 10am-7pm
Tue/Wed/Fri/Sat 10am-6pm
3717D San Gabrial River Parkway
Pico Rivera, CA 90660
P 562-205-1888

Edison, New Jersey

Sunday 11am - 5pm
Mon 9am - 7pm
Tues/Wed/Thu/Fri/Sat 9am - 6pm
155 Campus Drive
Edison, NJ 08837
P 973-607-3267

Atlanta, Georgia

Sunday 10am - 6pm
Mon & Wed 10am-6pm
Tue &Thu 10am-7pm
Fri & Sat 10am-6pm
6528 Dawson Blvd.
Norcross, GA 30093
P 770-452-0987

Portland, Oregon

Sun 11am - 5pm
Mon Thu Fri 9am - 6pm
Tue Wed 9am - 7pm
Saturday 11am - 5pm
13010 NE David Circle, Suite D
Portland, OR 97230
P 503-334-1569

Houston, Texas

Sunday 11am - 5pm
Monday & Thur 10am - 7pm
Tues/Wed/Fri/Sat 10am - 6pm
6630 Roxburgh Dr
Suite 180
Houston, TX 77041
P 832-252-9259

What size pool table is right for your space?

Check out our recommendations on pool table room size for tips.