Premium Customer Service
At Pooltables.com, we work hard to win your business, and we pride ourselves on providing exceptional customer service. Our company was founded by a billiards lover, and everyone in our company, in showrooms and customer service have a combined 100 years of experience in the billiards industry.
Assistance Before, During and After Your Purchase
Buying a pool table is exciting! However, there’s a lot to think about, and we want to make sure all the details are covered. We’ll make sure you’re fully informed at every stage of the process, from the purchase to the confirmation, to the delivery.
- You can contact our experienced staff before your purchase with any questions about your pool table and gameroom needs.
- We'll contact you after you’ve placed the order to review your order and ensure you've gotten everything you needed in the order.
- You'll receive an email after your order giving you the contact information of your personal pooltables.com representative (who you can contact with any additional questions or concerns) and your local installer.
- After the installation, you'll be asked to confirm that the table was installed to your expectations.
Our Installer Network
You can buy the most expensive pool table in the world, but unless the table is installed properly and the slates leveled correctly, the table won't be playable. You need a professional installer to ensure optimum accuracy and precision—-these skills aren't something you can learn from watching a few YouTube videos.
We maintain a nationwide network of over 250 qualified installers in 48 states. We’re picky about who we hire: we grill them about their experience, methods and require references from previous companies and customers. Even after they’re hired by us, installers are graded and re-graded as they perform jobs for us. In fact, after every installation, the customer (you) must sign off on their work so we know they’ve done the job right!
We hire professionals for their expertise, but soft skills are just as important. We want their punctuality, courtesy, and service with a smile to be the lasting memory of our company.
When you purchase White Glove Installation for your pool table, you’ll have the peace of mind that from shipment to delivery to installation, your table will be handled by professionals.
PoolTables.com is a member of The Billiard Congress of America (BCA), and our deep knowledge of their regulations and standards inform our choice of Spencer Marston, one of the most respected pool table manufacturers in the business.
Pooltables.com also partners with some of the nation's top designers and home builders to supply beautiful tables for rec rooms in their model homes and staged open house presentations.
“When I placed my order online, Jonathan immediately called me to review the details. He was very knowledgeable and super helpful. Nice approach and upgraded my order without the typical sales tactics. Everything we tweaked on the order ended up making the pool table buying experience much more enjoyable. The quality of the products exceeded my expectations and I couldn’t be happier. Just finished playing a few games with my 91 year old father and we had a blast."
KJC GATOR, Atlanta, GA
> Read more from our satisfied customers
Pooltables.com is the only online billiards retailer with a national retail showroom presence. Our five showrooms and connected warehouses are fully stocked with all table models, furniture and accessories. We invite you to come in and see our products firsthand and compare them to our local competitors. The fact that we’ve sold 30,000 tables proves our level of service and value of our products.
Our brick-and-mortar presence provides peace of mind to customers who purchase directly through our website and ensures we’ll be around to assist you long after your purchase.