Shipping-Policies | pooltables.com

Shipping Policies

Pool Table Shipping and Delivery

PoolTables.com offers the fastest fulfillment time in the business. Our pool tables are crated and handled with the utmost care. Once your pool table order has been processed, you will be sent an email with tracking and delivery information. You will have the ability to 'track' your pool table as it is en route. This email is sent to the email address you provide us. It is very important that you read your email as the email will contain important delivery information as well. You will be contacted by the shipper the day before delivery is to take place to establish a delivery time. The Shipping via freight curbside is included in the price of the pool table. It does not include unloading it from the truck. You are responsible for removing the pool table from the truck (this will require at least two adults). If you would like to upgrade your shipping to include a lift-gate, you may do so at a cost of $99. Contact us to place your order if you require a lift-gate.. With all direct deliveries you must check the contents of the shipment to insure that nothing is noticeably damaged and that each piece of slate is removed from the special crate to make sure it is not damaged. At our discretion we may ship through any major moving companies.

*Table is shipped via freight to your address

*This is a Curbside delivery

*Be prepared to unload up to 1000 pounds of pool table components.

*Installation is not Included.

*Shipping is Included in the table price for most continental US locations. Possible exceptions are remote areas, islands or high density metro areas that a semi-tractor trailer cannot access.

Problems with Pool Table Delivery

If the pool table is damaged in any way, please sign for the table as damaged. If you sign the delivery form free and clear of damage, you are stating that you received your pool table in good condition. If there is a problem, please contact us immediately and we will sort out any issues with the delivery truck driver. If there is a problem with your billiard table, it is very important that you don't throw anything away, including the boxes or crate. Set everything in a safe area and contact us immediately. There will be a short investigation performed by the shipping company to determine who is at fault. We will expedite and replace any and all damaged parts as soon as the documentation of damage is received. Photographs are required. If you sign the delivery form free and clear of damage, you are stating that you received your pool table in good condition and that the damage happened after delivery. Please keep all crating materials together with the pool table as this will speed up the process. Please do not be scared by this warning. Damage occurs in much less than .5% of shipments. Your responsibility is to make sure boxes and have no visible damage and that each piece of slate (3) is inspected to make sure they are still intact. If there is damage, accept the shipment, and simply sign for the pool table as damaged and we'll take care of you.

Shipping Requirements

Pool tables are big and heavy. They are delivered to your home in a semi-tractor trailer. Your home curbside must be accessible by a tractor/trailer that is up to 40' in length and 14' tall. If your home is not accessible by a truck of this size, you can arrange to pick up your pool table at a freight depot in your area. The table will fit in a full-size pickup truck. Please notify us if alternative delivery is needed.

What size pool table is right for your space?

Check out our recommendations on pool table room size for tips.