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PoolTables.com Return Policy
As noted in our Terms and Conditions, all sales are final from the time of purchase. Your pool table, fully-crated, weighs close to 1000 pounds. Shipping something as big and heavy as a pool table is very expensive and represents a significant portion of the cost of your investment. The cost of returning a billiard table is not much less than the cost of the table itself. Please evaluate issues such as personal finances, space requirements, family issues and other peripheral issues before purchasing a pool table.
At PoolTables.com we want you to be happy with your purchase and realize that while all sales are final, there may be some instances where a return or exchange is necessary. Please contact our Customer Service department at 800.682.9280 should you need any assistance. There will be no full refunds; all canceled orders and any returned merchandise will be subject to a service fee.
We process orders quickly and once an order has been sent to a warehouse for processing, it cannot be canceled. Prior to such time, if an order is canceled, it is subject to a 15% service fee. Once an order has been shipped any cancellation or refusal of the order will result in a 15% service fee plus actual shipping and/or delivery fees. Only orders that are received in their original packaging will be considered for return; for pool tables this will entail having the table palletized, banded, and shrunk wrap with all boxes intact and the slate fully crated.
Shipping and handling charges are not refundable. Any special offers may be subject to reduction by return, exchange, or cancellation. Because all sales are final, any return, exchange, or cancellation is an exception and must be approved through our corporate office, please allow at least two business days for your request to be processed.